Repair Policy for Lethera
Effective Date: [Insert Date]
At Lethera, we pride ourselves on crafting durable and premium genuine leather products designed to withstand the test of time. However, if an issue arises, we are here to provide reliable repair services.
1. Complimentary Buckle Repairs
• Lethera guarantees the quality and toughness of our buckles.
• If your buckle is damaged due to normal use, we will repair or replace it free of charge.
• This warranty applies exclusively to buckles and does not cover damage caused by misuse or accidents.
2. Belt Repairs
• In the unlikely event of damage to the leather belt itself, please contact us for evaluation.
• Repairs for belts will be assessed on a case-by-case basis. Charges may apply based on the nature and extent of the damage.
3. Repair Process
• Contact Us: Email support@lethera.com or call [Insert Phone Number] with details of the issue and your proof of purchase.
• Evaluation: Ship the product to our repair center for inspection.
• Repair Timeline: Repairs are typically completed within [Insert Timeframe] from receipt.
4. Shipping Costs
• Customers are responsible for shipping costs to send the product for repairs. Lethera covers the return shipping for buckle repairs.
Contact Us
For assistance with repairs, please reach out:
• Email: support@lethera.com
• Phone: [Insert Phone Number]
• Mailing Address: Lethera, [Insert Address]
Your satisfaction and trust in Lethera are our top priorities. We are dedicated to ensuring your leather products continue to meet our high standards of quality and functionality.
