Refund Policy for Lethera
At Lethera, we stand by the quality of our prime genuine leather products and strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
• The product is unused, unworn, and in its original condition.
• The refund request is initiated within [Insert Number] days of receiving the product.
• Original packaging and proof of purchase (e.g., receipt or order number) are required for processing.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
• Custom or personalized leather products.
• Gift cards or promotional items.
• Products damaged due to misuse or improper care.
3. Process for Returns and Refunds
• Initiate Request: Contact us at [Insert Email] within the specified period. Provide your order number and details of the issue.
• Return Shipping: Customers are responsible for the cost of return shipping unless the product was defective or incorrect.
• Inspection: Upon receiving the returned product, we will inspect it to confirm eligibility.
• Refund Approval: Approved refunds will be processed within [Insert Number] days to the original payment method.
4. Exchanges
If you wish to exchange an item, please follow the same steps as outlined for refunds. Exchanges are subject to stock availability.
5. Damaged or Defective Products
In the rare event of receiving a damaged or defective product, please notify us within [Insert Number] days. We will arrange for a replacement or a full refund, including shipping costs.
6. Refund Processing Time
• Refunds to credit/debit cards or payment platforms (e.g., PayPal) may take 5–7 business days, depending on your bank or provider.
Contact Us
For any questions regarding our Refund Policy, please reach out to:
• Email: support@lethera.com
At Lethera, your satisfaction is our priority, and we are committed to providing exceptional service.
